Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

Why AspenTeletherapy?

  • is a platform that connects website Users with professional, experienced Therapists (Providers) who are all ​licensed in the State of Utah​. All therapy sessions are held online via a secure, privacy compliant, face-to-face video system that can be accessed easily by any smartphone, tablet, or computer. 
  • It is convenient! You are able to schedule your session and receive effective, confidential, professional help anywhere, at a day and time that works best for you. Simply select an available appointment time directly from your Therapist’s on-line schedule. Then, at the appointment time connect via your secure video conference link.

Why Video Therapy?

  • Video therapy has been shown to be as effective as “in-person” therapy. It is also very convenient for Clients.  You can be in your home, your car, or any location you choose as long as you are in a private location and can connect to the internet with a smartphone, tablet, or computer.

Is Teletherapy effective?

How do I communicate with my Therapist?

  • You will be sent several reminders for your appointments.  All communication with your Therapist is done during this video conference appointment.  You can reach out to our staff at any time with questions or if you need to reschedule an appointment, etc.
  • Every Therapist at AspenTeletherapy is credentialed and licensed in the state of Utah. Studies ​​have shown that video therapy has the same benefits as face-to-face. Some studies have even reported that it is actually ​more effective​​.

How do Video Sessions work?

  • First, you will need to have a smartphone, tablet, or computer with a video camera. Make sure you have scheduled an appointment and received confirmation. At the time of your session, simply click on the reminder link and follow the simple steps.  All sessions are held via Google Meet.  Make sure you connect with that link at the appointment time.  You do not need any special software on your phone or computer.  It’s super simple.  Your Therapist will meet you there!

How much does a Teletherapy session cost?

  • Appointments are $125 for a 50 min therapy session.

Do I get charged per minute or per session?

  • All rates are billed for a 50-minute video session.

What if I need to cancel or reschedule my appointment?

  • You can easily cancel or reschedule from the text or email reminders you receive.  You can also contact us..  However, please note there is a ​$50 Late Cancellation​ fee if canceled less than 24 hours before your scheduled session time. The ​full session fee is charged​ for any “No Show” appointment.

Can I put my session on two different credit cards?

  • Yes. Please ​contact us​ and we can help divide the credit card payments however you would like.

Will my insurance cover this?

  • Each session with your Therapist is “self pay” with a credit card at the time of your session.
  • Therapists using the AspenTeletherapy platform are able to keep their costs low.  As a result, their session rates are extremely affordable by comparison.
  • In addition, self pay sessions are kept 100% confidential between you and your Therapist.  There is no need to diagnose, and then share your information with insurance that may stay on your personal medical record.

How are the Therapists verified?

  • The Therapists on our platform are fully licensed with the ​State of Utah​. Their current active license number can be found on their profile page.

Can I meet with my Therapist in person?

  • All sessions with your Therapist are “Teletherapy” via video session only.

Can my Therapist prescribe medication?

  • No

How is my information kept secure?

  • AspenTeletherapy uses SSL encrypted security for all communications and uses HIPAA compliant video technology.
  • All communication between you and your Therapist is completely secure. It is your responsibility to be in a private location where your information can be kept confidential and private during your video session.

What if I need to see my Therapist immediately because I am in crisis?

  • If you are in any type of crisis, do not use this site. Call 911 immediately and use these resources​.

Can I see my Therapist more than once a week?

  • You may see your Therapist more than once a week. However, this is something that should be discussed between you and your Therapist.  Most clients meet with their Therapist on a weekly basis.

How long can I use

  • This varies from one person to another. Some clients will get the help they are looking for after several sessions, while others will see a Therapist for much longer.

What do I do next?

I am a Licensed Therapist in Utah.  How do I become part of AspenTeletherpy?

  • That’s great! Learn more about AspenTeletherapy ​Here​.

*Please note that all Therapists listed on the AspenTeletherapy platform are Independent Providers. They are ​not ​​AspenTeletherapy employees.  You can learn more by visiting our Terms & Conditions page.